Legal Requirements

Company address: Dewanee Ltd, Jaffer & Co, 32 Woodstock Grove, Shepherd's Bush, London, W12 8LE

Dewanee Limited is a company registered in England with company number 05555095. 

Email: is the trading name of Dewanee Limited. VAT No. 867 8454 64 

All our prices stated on the website include VAT.

Privacy Statement

Your privacy is very important to Crystal Hotels and we are committed to protecting any personal data you provide us with. When you make a reservation, you are asked for your name, email address and additional information such as your home address, telephone number, payment information and the names of guests traveling with you.

Reservations: First and foremost, we use your personal data to complete your online reservation, email your booking confirmation and if there is an issue with your booking we will contact you by email immediately. 

Guest reviews: We use your contact details to invite you by email to write a guest review after your stay. These reviews help other guests to choose the Crystal Hotel that suits them best. 

Marketing activities: Subject to your agreement, we also use your email address for marketing activities, as permitted by law. For example: When you make a reservation with us we, will ask you if you would like to receive our monthly newsletter by email. You can unsubscribe at any time by clicking on "Unsubscribe" link in each newsletter (top and bottom of the newsletter).

Partner systems: To make sure your reservation is guaranteed at our hotel, we work together with several partner systems. Our reservation form is provided by B.V. and your reservation is sent to the database of our reservation system Siteminder.

We reserve the right to amend this policy statement at any time. Changes will be effective on the date posted.

By using our website you agree to our privacy policy.

Cookie Policy

What is the cookie?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. 

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies. 

We use the following cookies:

* Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors navigate around our website. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

* Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you.

* Targeting cookies. These cookies record your visit to our website and pages you have visited. We will use this information to make our website and the advertising displayed on it more relevant to your interests. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

If you have any suggestions or comments about our privacy statement, please email .

Last updated: November 2019