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Frequently asked questions

Check in & Check out

What time is check in?

From 2pm on the day of arrival.

What time do I need to check out?

11am, please.

Can I store my luggage with you?

We will be pleased to store your luggage after you check out whenever possible.

Breakfast

What time is breakfast served?

Breakfast is served from 7am until 10am from Monday to Saturday.

On Sundays/Bank Holidays, it is from 8am until 11am.

What type of breakfast do you serve?

We serve Continental Buffet Breakfast only.

Cancellations

How do I cancel a reservation?

If you book a free cancellation rate, you can cancel your reservation 24 hours before 1pm GMT without any charge. You can do so by contacting the hotel directly on contact details below or online (please click on the link ‘Manage bookings’ in the booking confirmation and enter your email address and password, now you will be able to cancel your booking).

The Reem Hotel – tel. +44 20 7243 8516

reemhotel@crystalhotels.co.uk

Payments

What types of credit cards do you accept?

We accept all major credit cards including Mastercard, Visa and American Express. 

Parking

Is there a car park in all of your hotels?

There is no parking available at this hotel. The nearest car park is located at the Whiteleys Shopping Centre (Queensway, London, W2 4YN). It is 5 minutes walk from the hotel or 0.3 miles from the main entrance. The car park is open 24/7. 

Any other business?

Who do I contact if I have further enquiries/questions about my stay?

You are welcome to contact the hotels directly on the contact details below.

The Reem Hotel – tel. +44 20 7243 8516

reemhotel@crystalhotels.co.uk